Our Refund and Return Policy

Our Refund and Return Policy


Unfortunately, if 30 days are over since your purchase, we can’t offer you an exchange or refund. It is because our policy lasts for only 30 days. This has to be kept in mind at the time of buying which is important.

Your item must be in the same condition that you received it and unused to be eligible for a return. Many types of goods are exempt from being returned. These include perishable items like flowers, magazines, newspapers, or food.

Other products in a different category that we do not accept are hazardous materials, gases, flammable liquids, or sanitary items.

Other no-returnable goods are:

  • Some health and personal care items
  • Gifts cards
  • Downloadable software

We require proof of purchase or receipt to complete your return.

Kindly do not send back your purchase to the manufacturer.


We will send an email notifying you that we have received your returned product once we receive and inspect your return.

Also, we will let you know of the rejection or approval of your return. Your refund will be processed then automatically, to your credit card credit will be applied if you are approved.  We do this within a certain amount of days.

Missing or late refunds

Before your refund officially is posted, it may take some time.

We advise you to check your bank account first and then contact your credit card company if you have not received a refund.

Before a refund reflects, there is often processing time.

Kindly contact us at our company contacts details if you have done all this and still you have not received your refund.

Sale goods

We do not refund sale items. If applicable, only goods that are regular-priced can be refunded.


Only we replace goods if they are damaged or defective. Send us an email at our company contact email if you need to exchange it with the same product and then send your product to us.


You will receive a gift credit for the value of your return if the product, when purchased, was marked as a gift and shipped directly to you.

A gift certificate will be mailed to you once the returned product is received.

We will send a return to the gift giver, and they will find out about your return if the gift giver had the order shipped to themselves to give you later. It mostly happens if the item was not marked as a gift when purchased.


You should mail your item to us to return it. The cost of return shipping will be deducted from your refund if you receive a refund. Shipping costs are not refundable.

The time may vary for your exchanged item to reach you, depending on where you live.

You should consider using purchasing shipping insurance if you are shipping over $75 items. There is no guarantee that we will receive your returned product. You can also consider using traceable shipping services.

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